Carrier Accounts & Carrier Account Lookup
| How do I get here? |
Utilities ► System Administration ► Provisioning ► Carrier Accounts |
| Purpose |
Customers may have several Accounts setup with one or more Carriers. TBS supports the ability to provision directly to a certain carrier account based on settings within the Carrier Account and Carrier Account Lookup tools. Once a Carrier Account is setup, it can then be tied to a Carrier Account Lookup record outlining rules for directing customers, groups or product types to the correct Carrier Account. Carriers must first be setup in the Carriers Admin tool before they can be used within the Carrier Accounts/Carrier Accounts Lookup rules. |
| Security/Permissions | Maintenance module |
| Taxing Impact | N/A |
| Commission Impact | N/A |
| Data Field Definitions | See Below |
Carrier Accounts Grid
Add New Carrier Account
New records must have the Carrier and Carrier Account Number at a minimum. Additional fields are available for Resp Org information as well as additional fields may show / hide depending on the Carrier selected. For Example, Qwest requires a BatchID and a Product Account ID. These fields will show / hide based on Carrier selection.
Setting up Carrier Account Lookup Rules
Once a Carrier is setup in the Carriers tool, and then the account is setup in the Carrier Accounts tool, provisioning rules must be setup to allow this Carrier Account to be used in the provisioning process.
Rules can be setup for particular Customer Accounts, Groups or Product Types. Once a rule is in place, the Provisioning Care element tied to the product will consider these rules and suggest the Carrier Account to be used for provisioning actions.
Carrier Account Lookup Grid
Example: Carrier Account Rules for a specific Customer
On the actual Product on this account, the Care Provisioning Record will automatically "suggest" this Carrier Account for Provisioning actions.
| Column | Description | Notes |
|---|---|---|
| Carrier | List of Carriers | See Carriers Maintenance tool |
| Carrier Account Number | Account Number setup a the Carrier. One carrier may have multiple accounts. | |
| Applies to Disconnect All Process | If configured, TBS provisioning can send all disconnects on this Carrier Account to all Carriers regardless of Accountnumber | |
| Resp Org for New Numbers |
Responsible organization for a new 800 number |
|
| Resp Org for Ported Numbers | Responsible organization for a ported 800 number | |
| [Carrier] Process ID | Carrier specific provisioning process ID | |
| [Carrier] Product ID | Carrier specific field | |
| Carrier Account | Lookup of existing Carrier Accounts | |
| Product Type | LD, 8xx, or TC (travel card) | |
| Account Code Length | ||
| Group | List of Groups the Carrier Account rule should apply to | See Groups Maintenance tool |
| Customer | Customer lookup. Customer the Carrier Account rule should apply to |